Policies

Changes To Our Privacy Policy

Should we ever need to change the Kol Kid Privacy Policy, we will post those changes here.

What is your return/refund policy?

If you're not happy, please contact us. You may return an item within 21 days for exchange or Kol Kid credit ONLY. Returns beyond this period may incur a 20% restocking fee. Credits are valid for 1 year. Special orders and sale items are non-returnable.

Damage/defect claims must be made within 2 days of receipt of goods.

Please call 416.681.0368 or email info@kolkid.ca before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. The RMA number must be clearly written on the front of the package.

Returned merchandise must be unused with original packaging and tags intact. returns must be well packed and insured for their full value. We cannot assume responsibility for return fees or problems in transit. Original shipping fees are non-refundable.

Any items purchased on sale are final and are not returnable. No refunds or credits are available for sale items.

If the return is not due to damaged merchandise or an error on our part, you will be responsible for the return shipping costs.

How should I ship my return?

Be sure to contact Kol Kid before shipping your return to receive a Return Merchandise Authorization (RMA) number. We will not accept your return without a RMA Number.

Pack your merchandise in the original shipping box and write the RMA # on the outside of the box. Enclose a copy of your invoice or packing slip with the reason for your return written on the back.

Insure your package for the full value of the merchandise and return it to Kol Kid using the delivery service of your choice.

Can I bring my return to Kol Kid?

Yes, we can accept returns within 21 days of purchase at our store

How will you refund the charges for returned merchandise?

Please allow enough time for your shipment to reach us, plus 3-5 business days for processing your return. We will notify you by e-mail once your return has been processed.

If your order is eligible for a refund, we will refund the credit card you used to place your order. Please allow 3-5 business days for the refund to post to the credit card account once it has been processed.

All refunds granted are for the cost of the product only. Shipping costs are non -refundable.

What if I want to exchange something I received for another product?

All eligible return items are automatically refunded via credit card and will be issued in your name, whether or not an exchange is requested.

In the event of an exchange, a new order will be created and charged to the same credit card or deducted from the gift certificate that we issued. Normal shipping charges will apply.

What if my order was damaged in shipping?

We do our best to make sure your order is carefully packed before leaving our store. However, it is still possible for packages to be damaged in shipping. If your order arrives damaged, we will either ship out a replacement or replace the damaged parts, at our expense.

Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible.

Be sure to inspect all items for concealed damage within two business days, even if you do not plan on using them immediately. If you find that an item we sent is damaged, please contact info@kolkid.ca.

You must report any damaged or broken items to Kol Kid within two business days of the delivery date. Do not discard the packing materials that the item arrived in. It is essential to keep the packing materials in order to expedite a damage claim.